Our parcels are sent via Australia Post, which is a trackable service. We try very hard to dispatch your order within one business day of it being placed. You will receive an email with a tracking number when it has been dispatched.

If you have placed an order and would like to check the status, please login to your account.

For full details on our Domestic Shipping, please refer to our Shipping Policy.

For full details on our International Shipping, please refer to our Shipping Policy.

No, unfortunately, we are not able to make changes to an order that has been placed.

Please visit our Returns Section for full details.

Pleae login to your account and you will be able to access the tracking details for your order.

If the soles of the shoes are worn down on the heel or toe of the foot, its time to buy new shoes. Check your child’s feet regularly for calluses or blisters, as this is also an indicator. Childrens’ feet grow very fast in the first three years of age. Check that there is always room for your child’s feet to move and the toes to spread.

It is best to avoid having your child wear second-hand shoes, as each child’s foot is unique in shape and size. Used shoes will exhibit signs of wear and be moulded to the previous owner’s foot, affecting the support and protection offered by the shoe.

We highly recommend that you purchase school shoes which are designed, developed and sold as "School Shoes". We do not recommend that you wear SKEANIE shoes as school shoes, as they are not designed for this purpose.