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Shipping

How long does shipping take?

Our parcels are sent via Australia Post eParcel, which is a trackable service. We try very hard to dispatch your order within one business day of it being placed. You will receive an email with a tracking number when it has been dispatched.

If you have placed an order and would like to check the status, please login to your account.

Shipping Charges & Delivery Times within Australia

eParcel Standard & Express: We send our Australian orders via AusPost eParcel with tracking. We offer FREE Standard shipping on orders over $50. Standard orders under $50 are a flat rate of $9.95.

If you would like to check the delivery times, please check on the Australia Post website - our postcode is 2151

Shipping Charges & Delivery Times outside of Australia

eParcel International: We send our international parcels via eParcel International with tracking. The cost is based on your location and the weight of the parcel. To get a freight quote, please put the items you would ike in your cart and enter your location.

If you would like to check the delivery times, please check on the Australia Post website - our postcode is North Parramatta, NSW 2151 (Australia).

My Order

Can I make changes to my order after it has been placed?

No, unfortunately, we are not able to make changes to an order that has been placed.

What if the shoes don't fit my child?

That is no problem at all, please process your return within 14 days of the purchase date and ensure that your item(s) are unused with all packaging and tags intact. Please do not send your return to our warehouse with a Returns Authorisation Number (RMA). Please visit our Returns Section to organise your return.

How do track my order after it has been dispatched?

Pleae login to your account and you will be able to access the tracking details for your order.

Product

How often does my child need new shoes?

If the soles of the shoes are worn down on the heel or toe of the foot, its time to buy new shoes. Check your child’s feet regularly for calluses or blisters, as this is also an indicator. Childrens’ feet grow very fast in the first three years of age. Check that there is always room for your child’s feet to move and the toes to spread.

Can my child wear hand-me-down shoes?

It is best to avoid having your child wear second-hand shoes, as each child’s foot is unique in shape and size. Used shoes will exhibit signs of wear and be moulded to the previous owner’s foot, affecting the support and protection offered by the shoe.

What shoes should my child wear to school?

We highly recommend that you purchase school shoes which are designed, developed and sold as "School Shoes". We do not recommend that you wear SKEANIE shoes as school shoes, as they are not designed for this purpose.

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